FAQ
Select a question below to view its answer.What software do I need to view the video tutorials?
You need a web browser with Javascript enabled and
Flash installed. The videos are produced in the
H.264 format, but a flash video player is used for
playback. Safari and Firefox are the preferred
browsers, but the website and content is compatible
with any browser.
Can I download the videos and save them on my computer?
No. Your subscription provides you access to view
the video tutorials, but not to download and
archive the content. RapidWeaver Classroom
exclusively owns the rights to the videos, and this
is outlined in the Terms of Use agreement that you
accept when subscribing. Users who attempt to
download and save the video files will have their
subscription cancelled without the option to
re-subscribe. This is standard practice among
online video training libraries.
Is a PayPal account required for subscription?
The 30-day subscription option does require that
you have a PayPal account, or that you create one
during the registration process. The reason for
this is that the 30-day subscription option uses an
automatic renewal system, and so PayPal must have
your information on file to charge for renewals.
RapidWeaver Classroom uses PayPal for payment
processing and renewals because it is the most
secure method for handling your financial
information. If you would like to subscribe to the
30-day option but do not want to create a PayPal
account, please contact us
for alternative payment options.
The 6-month and 1-year subscription options are not on an automatic renewal system and do not require a PayPal account for registration. A basic credit card transaction is all that is needed to subscribe to the 6-month and 1-year options.
The 6-month and 1-year subscription options are not on an automatic renewal system and do not require a PayPal account for registration. A basic credit card transaction is all that is needed to subscribe to the 6-month and 1-year options.
Why is my payment sent to digitaLife productions?
The merchant account is setup through my company
name, digitaLife productions,
so this is what you will see on a credit
card statement or other billing statement.
How long does my subscription last?
Your subscription gives you 30-day access to the
library of video tutorials. The subscription is
recurring, meaning that it will automatically renew
at the end of the 30-day period unless you cancel.
The renewal will extend your subscription another
30 days and continue to do so until you cancel.
How do I cancel my subscription?
Log-in to RapidWeaver Classroom and click on the
Membership Information link. If asked to login
again then do so. You will be presented with your
membership information, and under the Product
column on your payment history you will see a link
to cancel your subscription. The cancellation is
handled through PayPal.
I cancelled my subscription after it renewed but didn't receive a refund.
IMPORTANT
In order to receive a refund after renewal, you need to cancel within 3 days of the renewal AND contact me directly to request your refund. Canceling through the Membership Information page will NOT automatically generate a refund.
In order to receive a refund after renewal, you need to cancel within 3 days of the renewal AND contact me directly to request your refund. Canceling through the Membership Information page will NOT automatically generate a refund.
If I cancel my subscription with 5 days remaining do I lose those last 5 days?
No, your subscription will remain active until the
date of expiration at the conclusion of your 30-day
subscription period.
You can actually cancel your subscription the day after you first subscribe and your subscription will remain active for the full 30 days. Canceling your subscription does not disable your access to the tutorials, it simply prevents your subscription from recurring at the end of the 30-day period.
You can actually cancel your subscription the day after you first subscribe and your subscription will remain active for the full 30 days. Canceling your subscription does not disable your access to the tutorials, it simply prevents your subscription from recurring at the end of the 30-day period.
What if I don't want to renew but forget to cancel my subscription?
You have up to 3 days following your subscription
renewal to cancel, but after that 3-day period your
subscription is renewed for the remainder of the
new 30-day period. For example, if your
subscription renews on June 1st and you cancel on
June 3rd, you will receive a refund for that 30-day
period and your subscription will be cancelled and
access to the tutorials removed. However, if you do
not cancel until June 4th then a refund will not be
available and your new 30-day subscription will
remain active. At that point you will need to
cancel through the Membership Information page to
prevent your subscription from renewing again at
the end of the new 30-day period.
IMPORTANT
In order to receive a refund after renewal, you need to qualify (as noted above) AND contact me directly to request the cancellation and refund. Canceling through the Membership Information page will NOT automatically generate a refund.
IMPORTANT
In order to receive a refund after renewal, you need to qualify (as noted above) AND contact me directly to request the cancellation and refund. Canceling through the Membership Information page will NOT automatically generate a refund.
Can I cancel half-way through my 30-day period and receive a partial refund?
No, refunds are only available for those who have
cancelled a subscription renewal in the first 3
days following the renewal.
Why are there fewer RapidWeaver 4.0 tutorials than 3.6 tutorials?
The changes made to RapidWeaver 4.0 are mostly
cosmetic, meaning that the user interface has
changed significantly. Those changes are addressed
in Lesson 1 for RapidWeaver 4.0. Aside from that
there are just a few new features which are covered
in the Lesson 2 tutorials.
The remaining functionality of RapidWeaver 4.0 is the same as version 3.6, so there is not a need to reproduce the other lessons and tutorials with RapidWeaver 4.0. This means that 3rd-party plugin tutorials and other helpful videos can be produced sooner.
RapidWeaver 4.0 users should go through Lessons 1 and 2 of RapidWeaver 4.0, and then view the other lessons and tutorials that fall under the RapidWeaver 3.6 heading.
The remaining functionality of RapidWeaver 4.0 is the same as version 3.6, so there is not a need to reproduce the other lessons and tutorials with RapidWeaver 4.0. This means that 3rd-party plugin tutorials and other helpful videos can be produced sooner.
RapidWeaver 4.0 users should go through Lessons 1 and 2 of RapidWeaver 4.0, and then view the other lessons and tutorials that fall under the RapidWeaver 3.6 heading.
The video keeps pausing while I'm watching it. What should I do?
The video tutorials are presented in a
high-resolution format, resulting in large file
sizes averaging between 60MB and 100MB each. Some
connections, even high-speed ones, might struggle
with downloading the video quick enough to keep up
with the playback. If playback of the video catches
up with the part being downloaded then this will
result in the video pausing.
The way to avoid this is to pause the video at the beginning before playback begins, and allowing the progress bar to fill before playing the video. The progress bar does not need to fill completely, but the amount needed will vary depending on your network connection, so try letting it fill to 25% first and then increase the amount if that still doesn't solve the problem.
The way to avoid this is to pause the video at the beginning before playback begins, and allowing the progress bar to fill before playing the video. The progress bar does not need to fill completely, but the amount needed will vary depending on your network connection, so try letting it fill to 25% first and then increase the amount if that still doesn't solve the problem.
I can't view the videos. What should I do?
If you are having trouble viewing the videos then
try the following steps in order:
- Ensure you have the most up-to-date version of the Adobe Flash Player. Visit this site to find your version and find the latest version available. If you are using an outdated version of the Flash Player, download and install the most recent version. You will need to close and restart your browser before trying to view the videos again.
- Clear your browser cache. In Safari, go to Safari in the menu and select Empty Cache. In Firefox, go to Tools > Clear Private Data > select the Cache option and click OK. Restart the browser and try to view the videos again.
- Ensure that your browser is set to accept Javascript and Flash plugins. In Safari, go to Safari in the menu and select Preferences. Under the Security tab, make sure that Javascript and plug-ins are enabled. In Firefox, choose Preferences from the Firefox menu, and select Javascript from the Content tab. Restart the browser and try again.
- Reboot your computer.
- If you have access to another computer, log-in to RapidWeaver Classroom from that computer and try to view the video tutorials. If you are able to successfully view them then that verifies the issue is with your computer and that the website is operating correctly.