You need a web browser with Javascript enabled and QuickTime installed. The videos are produced in the H.264 format and use the QuickTime Player. Safari and Firefox are the preferred browsers.

No. Your subscription provides you access to view the video tutorials, but not to download and archive the content. RapidWeaver Classroom exclusively owns the rights to the videos, and this is outlined in the Terms of Use agreement that you accept when subscribing. Users who attempt to download and save the video files will have their subscription cancelled without the option to re-subscribe. This is standard practice among online video training libraries.

The 30-day subscription option does require that you have a PayPal account, or that you create one during the registration process. The reason for this is that the 30-day subscription option uses an automatic renewal system, and so PayPal must have your information on file to charge for renewals. RapidWeaver Classroom uses PayPal for payment processing and renewals because it is the most secure method for handling your financial information. If you would like to subscribe to the 30-day option but do not want to create a PayPal account, please contact us for alternative payment options.

The 6-month and 1-year subscription options are not on an automatic renewal system and do not require a PayPal account for registration. A basic credit card transaction is all that is needed to subscribe to the 6-month and 1-year options.

The merchant account is setup through my company name, digitaLife productions, so this is what you will see on a credit card statement or other billing statement.

Your subscription gives you 30-day access to the library of video tutorials. The subscription is recurring, meaning that it will automatically renew at the end of the 30-day period unless you cancel. The renewal will extend your subscription another 30 days and continue to do so until you cancel.

Log-in to RapidWeaver Classroom and click on the Membership Information link. If asked to login again then do so. You will be presented with your membership information, and under the Product column on your payment history you will see a link to cancel your subscription. The cancellation is handled through PayPal.

IMPORTANT
In order to receive a refund after renewal, you need to cancel within 3 days of the renewal AND contact me directly to request your refund. Canceling through the Membership Information page will NOT automatically generate a refund.

No, your subscription will remain active until the date of expiration at the conclusion of your 30-day subscription period.

You can actually cancel your subscription the day after you first subscribe and your subscription will remain active for the full 30 days. Canceling your subscription does not disable your access to the tutorials, it simply prevents your subscription from recurring at the end of the 30-day period.

You have up to 3 days following your subscription renewal to cancel, but after that 3-day period your subscription is renewed for the remainder of the new 30-day period. For example, if your subscription renews on June 1st and you cancel on June 3rd, you will receive a refund for that 30-day period and your subscription will be cancelled and access to the tutorials removed. However, if you do not cancel until June 4th then a refund will not be available and your new 30-day subscription will remain active. At that point you will need to cancel through the Membership Information page to prevent your subscription from renewing again at the end of the new 30-day period.

IMPORTANT
In order to receive a refund after renewal, you need to qualify (as noted above) AND contact me directly to request the cancellation and refund. Canceling through the Membership Information page will NOT automatically generate a refund.

No, refunds are only available for those who have cancelled a subscription renewal in the first 3 days following the renewal.

The changes made to RapidWeaver 4.0 are mostly cosmetic, meaning that the user interface has changed significantly. Those changes are addressed in Lesson 1 for RapidWeaver 4.0. Aside from that there are just a few new features which are covered in the Lesson 2 tutorials.

The remaining functionality of RapidWeaver 4.0 is the same as version 3.6, so there is not a need to reproduce the other lessons and tutorials with RapidWeaver 4.0. This means that 3rd-party plugin tutorials and other helpful videos can be produced sooner.

RapidWeaver 4.0 users should go through Lessons 1 and 2 of RapidWeaver 4.0, and then view the other lessons and tutorials that fall under the RapidWeaver 3.6 heading.

The video tutorials are presented in a high-resolution format, resulting in large file sizes averaging between 60MB and 100MB each. Some connections, even high-speed ones, might struggle with downloading the video quick enough to keep up with the playback. If playback of the video catches up with the part being downloaded then this will result in the video pausing.

The way to avoid this is to pause the video at the beginning before playback begins, and allowing the progress bar to fill before playing the video. The progress bar does not need to fill completely, but the amount needed will vary depending on your network connection, so try letting it fill to 25% first and then increase the amount if that still doesn't solve the problem.

If you are having trouble viewing the videos then try the following steps in order:

1. Ensure you have the most up-to-date version of the QuickTime Player. Check Software Update or download it from the website. If you are using an outdated version of the QuickTime Player, download and install the most recent version. You will need to close and restart your browser before trying to view the videos again.
2. Clear your browser cache. In Safari, go to Safari in the menu and select Empty Cache. In Firefox, go to Tools > Clear Private Data > select the Cache option and click OK. Restart the browser and try to view the videos again.
3. Ensure that your browser is set to accept Javascript. In Safari, go to Safari in the menu and select Preferences. Under the Security tab, make sure that Javascript and plug-ins are enabled. In Firefox, choose Preferences from the Firefox menu, and select Javascript from the Content tab. Restart the browser and try again.
4. Reboot your computer.
5. If you have access to another computer, log-in to RapidWeaver Classroom from that computer and try to view the video tutorials. If you are able to successfully view them then that verifies the issue is with your computer and that the website is operating correctly.
6. Still having trouble? Contact us.

RapidWeaver Classroom does not officially support the iPad at this time. A mobile version of the site is being considered for future development, but no definite timeline has been established.